International Customer Support Advisor

Customer support advisor handling inbound and outbound calls and internet inquiries to resolve routine product and service problems. The role is listed as an internship in Istanbul, Türkiye, with rotating shifts and basic computer and customer-service requirements.

• Handle inbound and outbound customer calls
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document account notes accurately
• Offer additional products and/or services
• Track and retrieve information in call tracking database
• Improve customer satisfaction and business performance

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Able to multi-task and adapt to changes quickly
• Able to rotate shifts as needed
• Able to work as a team member and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.