Advisor I, Customer Service – English (Kuala Lumpur)
ConcentrixVerified company
Kuala Lumpur, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur, Malaysia
About the role
A full-time customer service advisor role in Kuala Lumpur for English-speaking customers, handling inbound and outbound calls plus internet inquiries. It resolves routine product or service problems, documents account activity, and may require rotating shifts.
What you'll do
- Handle inbound and outbound calls
- Respond to internet inquiries
- Resolve routine customer problems
- Clarify customer requirements
- Greet customers professionally
- Maintain basic product knowledge
- Document account activity
- Offer additional products or services
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong computer navigation skills
- Written and verbal communication
- Dependable
- Multitasking ability
- Ability to rotate shifts
- Customer service orientation
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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