Taking applicationsVoice Support·Posted 14h ago
Customer Support Representative
Philippines, Mexico, Colombia, Jamaica
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines, Mexico, Colombia, Jamaica
EnglishEntry level
About the role
NeoWork is hiring remote Customer Support Representatives to handle phone, chat, and email inquiries for U.S. clients in e-commerce, tech, and healthcare. The role requires 1+ year of support experience, fluent English, U.S. business hours availability, and offers HMO, PTO, and remote work.
What you'll do
- Respond to customer inquiries via phone, live chat, and email
- Troubleshoot account, order, billing, and product issues
- Escalate complex cases with clear notes
- Document interactions in CRM or helpdesk tools
- Identify recurring issues and share feedback
- Meet quality, productivity, and customer satisfaction targets
What you'll need
- 1+ year customer support, call center, or client-facing experience
- Excellent spoken and written English
- Calm, empathetic, solution-oriented communication
- Comfort with helpdesk, CRM, and ticketing tools
- Strong attention to detail and multitasking
- Availability to work U.S. business hours
- Based in the Philippines
- Reliable home office setup and stable internet
Skills
Customer supportPhone, chat, and email supportTroubleshootingHelpdesk and CRM toolsEscalationDocumentationCommunicationMultitasking
Benefits
Health insurancePaid time offMental health leaveBirthday leaveGym allowanceExtra holiday payRemote work setupCareer growth
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