Customer Service Advisor ‑ One Makati 2026

Customer support role handling inbound and outbound calls or internet inquiries, resolving routine product and service problems. It is based in Makati City, Philippines, with rotating shifts; no remote or Egypt eligibility is stated.

• Handle inbound and outbound calls or internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers professionally
• Maintain basic product and service knowledge
• Document and retrieve information in call tracking database
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.