Customer Service Advisor ‑ SM Megamall Events 2026

Customer service role handling inbound and outbound calls or internet contacts to resolve routine product and service issues for Concentrix clients. Based at SM Megamall in Mandaluyong City, Philippines, it is an entry-level full-time position requiring shift rotation.

• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Listen to customer needs and build rapport
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Participate in customer satisfaction and business performance activities
• Offer additional products and services

• High school diploma
• Three to six months of relevant experience preferred
• Courteous and customer-service oriented
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multi-task and adapt quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.