Taking applicationsVoice Support·Posted 14h ago
Associate, Customer Support
Delivery HeroVerified company
Dhaka, Bangladesh
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
Dhaka, Bangladesh
EnglishEntry level
About the role
Customer support associate handling customer dispute cases, including investigation, evidence coordination with Legal, and representation at consumer court hearings. The role focuses on root-cause analysis and cross-functional projects to reduce recurring complaints and improve customer experience.
What you'll do
- Analyze customer dispute cases and prepare case summaries
- Coordinate with Legal to collect evidence and support case management
- Represent foodpanda at consumer court hearings and legal proceedings
- Investigate customer complaints to identify operational gaps and root causes
- Drive initiatives to eliminate recurring customer pain points
- Collaborate with internal teams to improve customer experience
- Track dispute trends and present actionable insights
- Ensure compliance with policies, legal requirements, and regulatory standards
Skills
Customer dispute analysisCase summariesLegal coordinationComplaint investigationRoot-cause analysisReportingStakeholder collaborationProcess improvement
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