Taking applicationsVoice Support·Posted 14h ago
Customer Service Associate
PlaytechVerified company
Sofia, Bulgaria
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sofia, Bulgaria
EnglishEntry level
About the role
A full-time customer service associate role in Sofia, Bulgaria, handling chat, email, and phone queries for Playtech’s gaming clients. It requires fluent English, an interest in sports, and online customer support experience, with performance bonuses and health benefits.
What you'll do
- Provide customer support and care to clients
- Address queries via chat, email, and phone
- Resolve customer issues
- Follow company procedures and standards
- Achieve personal and team targets
- Keep job knowledge current
What you'll need
- Fluent in English
- Preference for British and Irish accents
- Personal interest in sports
- Experience in online customer support
- Strong computer literacy
- Excellent communication and multitasking skills
- Team player open to sharing knowledge
- Flexible to work shifts
Skills
Customer supportChat, email, and phone supportCommunicationMultitaskingComputer literacySports knowledgeTeamworkIssue resolution
Benefits
Performance bonusCareer growthHealth insurancePaid time offPaid trainingLife insuranceWellness allowanceSocial events
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