Taking applicationsVoice Support·Posted 15h ago
Senior Bilingual Customer Service Representative – English‑Spanish – Remote
TTECVerified company
Bogotá, Colombia
Pay
$4.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Bogotá, Colombia
EnglishSpanishMid level
About the role
Senior bilingual English-Spanish customer service role handling complex or escalated customer calls and messages remotely. It is based in Bogotá, Colombia, and offers a base salary plus food and connectivity allowances.
What you'll do
- Respond to incoming customer communications
- Conduct research and provide answers to resolve customer issues
- Resolve complex or escalated customer calls
What you'll need
- 2 years or more of customer service experience
- Higher education
- Strength in decision-making and evaluating situations
- Solution-oriented mindset
- Computer experience
- High-speed internet (>15 Mbps)
Skills
Customer serviceBilingual English-SpanishDecision-makingProblem solvingComputer skillsHigh-speed internet
Benefits
Career growthProfessional developmentInclusive cultureFree coursesFood allowanceConnectivity support
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
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