Customer Service Advisor ‑ Baguio 2026

A customer service advisor role handling inbound and outbound calls plus internet inquiries to resolve routine product and service problems for a client account. It is an on-site position based at Concentrix's Baguio City site in the Philippines and requires rotating shifts.

• Handle inbound and outbound calls and internet inquiries from customers
• Clarify customer requirements and provide resolution using decision-support tools
• Meet contractual KPIs for service delivery
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in the call tracking database
• Offer additional products and/or services
• Escalate inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Tolerance for repetitive, fast-paced, high-production work
• Ability to work in a team and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.