Taking applicationsVoice Support·Posted 14h ago
German Customer Support Agent ‑ Turkey based (FULL REMOTE)
Cross Border TalentsVerified company
Turkey, Türkiye
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Turkey, Türkiye
GermanEnglishEntry level
About the role
German-speaking customer support role handling inbound calls and customer inquiries for worldwide brands. It is fully remote but based in Turkey and requires C1/C2 German, B2 English, and availability for rotating shifts.
What you'll do
- Answer inbound calls and customer inquiries
- Resolve customer service issues timely and empathetically
- Maintain accurate data input in customer services database
- Troubleshoot using open questions, support documents, and system training
- Offer recommendations for common problems or FAQs
What you'll need
- German C1/C2 or native fluency
- Good English B2 level
- Availability to work rotating shifts
- Good computer skills
- Previous experience or contact with clients
- Excellent communication skills
- Listening and empathy skills
- Team spirit and flexibility
Skills
German C1/C2English B2Customer supportTroubleshootingCommunicationEmpathyTime managementComputer skills
Benefits
Competitive salaryMeal vouchers
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