Customer Support ‑ U.S. Market Experience ‑ B2/C1 English Speakers
FlairsTechVerified company
On-site — El Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Maadi, Cairo, Egypt
About the role
This is a full-time, on-site customer support role in El Maadi, Cairo, handling U.S. market customer inquiries by phone, email, and chat in English. It involves ticket management, troubleshooting, documentation, and escalation while meeting service targets.
What you'll do
- Handle customer inquiries via phone, email, and chat
- Troubleshoot and resolve customer concerns
- Manage support tickets
- Document customer interactions
- Follow defined support workflows
- Escalate complex cases
- Meet performance and service targets
- Deliver positive customer experience for U.S. market customers
What you'll need
- Fluent spoken and written English
- Strong customer service skills
- Proficiency with basic computer tools and CRM/ticketing systems
- Problem-solving and analytical skills
- Ability to work on-site in Qesm El Maadi
- Reliability in attendance and punctuality
- High school diploma or equivalent
- Willingness to work flexible shifts
Skills
About FlairsTech
Since its establishment on the foundations of Innovation, Talent, and Excellence, FlairsTech has grown rapidly and steadily into the international technology-driven Managed Services Provider (MSP) it is today. With over 1000 carefully selected talents across our five offices, a global audience of over 100 partners rely daily on our services for Software Development & Analytics, Innovative Digital Solutions, Business Operations, Customer Exper...
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