Taking applicationsVoice Support·Posted 14h ago
Customer Service Agent ‑ Croatian Speaking
Betsson GroupVerified company
Croatia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Croatia
CroatianEnglishEntry level
About the role
Customer service agent handling Croatian-speaking customers by email, chat and phone for Betsson Group in Zagreb. Hybrid role with four days in the office and one at home, requiring Croatian and English plus a customer service background.
What you'll do
- Help Croatian-speaking customers via email, chat and telephone
- Work with team to reach customer satisfaction and KPIs
- Manage customer accounts
- Follow policies on player safety and responsible gaming
What you'll need
- Written and verbal communication in Croatian and English
- Strong Microsoft Office knowledge
- Background in customer service
- Multi-tasking and time management
Skills
Croatian and English communicationMicrosoft OfficeCustomer serviceMultitaskingTime managementCustomer satisfactionAccount managementResponsible gaming
Benefits
Hybrid work (4 days office, 1 day home)Taxi home after midnight shifts60-minute breaksCareer growth opportunitiesMulticultural environmentBonus
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