Taking applicationsVoice Support·Posted 15h ago
Customer Support Representative (Colombia) ‑ November 3rd
Owner.comVerified company
Remote, Colombia
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote, Colombia
SpanishEnglishMid level
About the role
Customer support role handling high-volume inbound calls plus some chat and email for restaurant owners and guests, in Spanish and English. It requires 3-5+ years of support experience and availability for PST shifts, including weekends, and is open to candidates in Colombia.
What you'll do
- Deliver empathetic support across high-volume inbound phone calls, chats, and emails
- Manage multiple concurrent conversations and tasks
- Take ownership of complex or high-priority issues through resolution
- Meet or exceed a 90%+ customer satisfaction score
- Document customer interactions in Salesforce
- Collaborate with teammates in Slack
- Identify patterns and recurring issues to improve tools and processes
What you'll need
- 3-5+ years of customer support or customer service experience
- High-volume, fast-paced support experience
- Fluency in Spanish and English (C1/C2)
- Experience handling escalations and complex customer issues
- Experience with CRM tools, preferably Salesforce
- Familiarity with telephony systems such as Intercom or TalkDesk
- Strong organizational and prioritization skills
- Reliable home workspace with stable, high-speed internet and minimal background noise
Skills
Empathetic communicationSpanish and English bilingualHigh-volume phone supportChat and email supportSalesforce CRMTelephony tools (Intercom, TalkDesk)Escalation handlingMultitasking and prioritization
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.