Taking applicationsVoice Support·Posted 15h ago
🌐 Security & Legal Specialist ‑ Customer Care
AlanVerified company
Anywhere in France
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Anywhere in France
FrenchEnglishEntry level
About the role
A customer care specialist role at Alan handling escalated GDPR, security incident, and legal complaint cases, plus building processes and training for care agents. It requires French C1+ and legal eligibility to work from France, with remote flexibility and work spanning France, Spain, Belgium, and Canada.
What you'll do
- Handle escalated security incidents, GDPR requests, and legal complaints
- Manage CNIL, ombudsman, and Signal Conso interactions
- Monitor KPIs and report on legal/security matters
- Design workflows, escalation paths, macros, and help center content
- Identify and deploy automation with Care Ops and Product
- Build and maintain training materials for Care agents
- Translate French processes for other countries
- Support the Legal & Security taskforce
What you'll need
- 1-2+ years in GDPR/privacy operations, legal complaints, or compliance ops
- Fluent French (C1+ written and spoken)
- Proficient English
- Comfortable with GDPR, complaint handling, and CNIL frameworks
- Strong communication and stakeholder buy-in
- Judgment in ambiguous situations
- Legal background is a plus
- Legally eligible to work from France
Skills
GDPR and privacy operationsLegal complaints handlingCompliance operationsCNIL and regulatory reportingProcess design and escalation workflowsAutomation opportunity identificationTraining material creationFrench and English communication
Benefits
Remote work flexibility
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