Specialist, Customer Success ‑ Bilingual (San Salvador)

Customer Success Specialist supporting an existing customer base by phone and email, conducting health checks and tracking customer feedback. The role requires English and Mexican Spanish and is based in San Salvador, El Salvador.

• Support an existing customer base across the customer lifecycle
• Manage high volume of customer contacts via phone and email
• Verify contact information using search and productivity tools
• Conduct recurring health checks on product satisfaction and value completion
• Document and track feedback and measurements through surveys, calls, and emails
• Capture Voice of the Customer feedback
• Address customer concerns and roadblocks affecting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

• English required
• Mexican Spanish required
• Bilingual communication skills
• Ability to manage high volume customer contacts
• Location: San Salvador, El Salvador

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.