Specialist, Customer Success (Vietnamese Speaker)

Customer Success Specialist role supporting Vietnamese-speaking customers through phone and email, including health checks and feedback tracking. The position is based at Concentrix in Kuala Lumpur and requires both English and Vietnamese.

• Support an existing customer base and build strong relationships
• Manage high volumes of customer contacts by phone and email
• Verify contact information using search and productivity tools
• Conduct recurring health checks on product satisfaction and value
• Document qualitative feedback and quantitative measurements
• Capture Voice of the Customer insights
• Address customer concerns and roadblocks
• Work with teams and management to improve customer experience

• English required
• Vietnamese required
• Based in Kuala Lumpur, Malaysia

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.