Customer Service Advisor (English B2 / German A2)

Customer service advisor for Concentrix in Smart Village, Egypt, handling phone, email and chat support for global brands. Requires B2 English and A2 German; this is an on-site full-time role with rotational shifts and benefits including transportation and medical insurance.

• Handle inbound and outbound customer interactions via phone, email, and chat
• Assist with inquiries, requests, account support, and service concerns
• Provide accurate product, service, process, and policy information
• Resolve routine customer issues efficiently
• Document customer interactions and maintain records
• Build customer relationships through empathy and professionalism
• Collaborate with team members to meet service objectives
• Meet productivity, quality, and customer satisfaction targets

• High School Diploma or equivalent
• English proficiency at B2 level or higher
• German proficiency at A2 level or higher
• Strong verbal and written communication skills
• Customer-focused mindset
• Ability to multitask in a fast-paced environment
• Basic computer and system navigation skills
• Willingness to work rotational shifts

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.