Taking applicationsVoice Support·Posted 11h ago
Customer Success Manager (CSM)
Nestifytech Solutions Private Limited
Remote
Pay
$3–$5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishSenior level
About the role
A remote full-time Customer Success Manager role focused on post-sale customer relationships, onboarding, retention, and upsell/cross-sell. It requires 5+ years in customer success or account management and familiarity with CRM/customer success tools, with pay listed at INR 600,000–1,000,000 per year.
What you'll do
- Own and manage customer relationships post-sale through renewal
- Onboard new clients and ensure successful adoption
- Monitor customer health and usage metrics
- Proactively address customer issues
- Identify upsell/cross-sell opportunities
- Collaborate with Sales
- Act as the voice of the customer to internal teams
What you'll need
- 5+ years in Customer Success, Account Management, or similar
- Strong communication and relationship-building skills
- Familiarity with CRM and customer success tools
- Experience in SaaS, B2B, or tech environments preferred
Skills
Customer SuccessAccount ManagementRelationship-buildingCommunicationCRM toolsHubSpotGainsightZendesk
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