Customer Service Advisor ‑ Bahasa Indonesia 2026
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
Customer Service Advisor handling inbound calls, emails and website queries for Bahasa Indonesia-speaking consumers, documenting cases in a CRM and escalating when needed. It is a full-time Level 1 support role based in Quezon City, Philippines, with measurable performance goals.
What you'll do
- Answer inbound calls and respond to emails and website queries
- Verify contact information
- Create cases in the CRM system
- Document problem definitions and all contacts/actions
- Provide clear follow-up directions to consumers
- Escalate issues according to process direction
- Maintain knowledge of brands, products and process documentation
- Achieve specified performance goals
What you'll need
- Bahasa Indonesia language proficiency
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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