Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (AMS 360) (BBS861)
Hire OverseasVerified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines
EnglishMid level
About the role
A remote customer service role for an insurance-focused client, handling inbound calls, emails and chats plus policy changes and record updates inside AMS 360. It stands out for USD pay every 15th and 30th, paid time off, and a hiring process that requires a short Loom video with your application.
What you'll do
- Handle inbound customer inquiries via phone, email or chat
- Resolve issues and answer policy-related questions, escalating complex cases
- Process policy changes, endorsements, renewals and cancellations in AMS 360
- Maintain data integrity and flag discrepancies for review
- Generate reports and pull information from AMS 360
- Keep organized records of all customer interactions
- Surface recurring customer issues to the team
What you'll need
- Proven experience working with AMS 360
- Background in insurance agency operations or customer service
- Strong written and verbal English communication
- High attention to detail in data entry
- Self-sufficient working fully remotely with minimal oversight
- Submit a 1-2 minute Loom video with application
Skills
AMS 360 agency management systemInsurance policy and endorsement processingInbound phone, email and chat supportData entry and record accuracyEscalation handlingReporting from AMS 360
Benefits
Paid in USDPaid time offHolidays observedFully remoteBi-monthly pay (15th and 30th)Career growth
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