Taking applicationsVoice Support·Posted 14h ago
Admin & Customer Service Executive (Bilingual: CN & EN) | Remote
FastLane GroupVerified company
Malaysia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Malaysia
EnglishMandarinMid level
About the role
A fully remote admin and customer-service role supporting clients through Singapore PR and citizenship applications, from document collection to post-submission follow-up. It requires strong Mandarin and English, at least three years of client-facing experience, and follows Singapore public holidays.
What you'll do
- Manage Singapore PR and Citizenship applications
- Collect, verify and organize client documents
- Advise clients on documentation and procedures
- Draft personalized cover letters
- Ensure applications are accurate and compliant
- Respond to client inquiries and follow up
- Maintain trackers and client records
- Support ad hoc administrative duties
What you'll need
- Diploma in Hospitality, Mass Communication, Logistics, Business Administration or related field
- Minimum 3 years in customer service, administration or client-facing role
- Strong spoken and written Mandarin and English
- Customer-focused communication and interpersonal skills
- High attention to detail with high documentation volume
- Well-organized with good time management
- Comfortable working independently remotely
Skills
Mandarin and English communicationClient communicationDocument management and verificationAttention to detailTime management and prioritizationDigital record keepingCover letter draftingSingapore immigration policy knowledge
Benefits
Fully remote workQuarterly Performance BonusMedical claimsBirthday allowanceCareer growth
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