Taking applicationsVoice Support·Posted 15h ago
Customer Advisor ‑ Customer Service ‑ Agadir ‑ French/English
ConcentrixVerified company
Agadir, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Agadir, Morocco
FrenchEnglishEntry level
About the role
Customer service advisor role in Agadir answering customer questions and complaints by phone, email or chat in French and English. It is full-time with flexible hours and remote work possible after an integration period.
What you'll do
- Answer customer questions by phone, email or chat
- Identify and handle requests or complaints
- Provide personalized solutions to build loyalty
- Share customer feedback to improve services
What you'll need
- Perfect command of French, written and spoken
- Good level of English, spoken and written
- Excellent communication skills
- Organized, autonomous and positive attitude
- Comfortable with digital tools
Skills
FrenchEnglishCommunicationOrganizationAutonomyDigital toolsCustomer satisfaction
Benefits
Health insurancePerformance bonusFlexible hoursPaid trainingGym accessTransport providedSupplementary pension after one yearEid El Adha bonus
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
More about Concentrix Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.