Customer Advisor ‑ Customer Service ‑ Fès ‑ French/Spanish Speaking
ConcentrixVerified company
Fès, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Fès, Morocco
About the role
Customer Advisor role in Fès, Morocco handling inbound sales/retention and B2C/B2B customer support for French and Spanish customers. The job is on-site at Concentrix and requires strong Spanish plus good French, with language and performance bonuses.
What you'll do
- Transform inbound calls into sales and retention opportunities
- Guide B2C customers in installing and using solutions
- Inform B2B partners and handle their requests
- Support Spanish market development and customer experience
What you'll need
- Perfect written and oral Spanish
- Good spoken and written French
- Excellent communication skills
- Commercial vision
- Organized and autonomous
- Positive attitude
- Comfortable with digital tools
- Interest in adapting to new technologies
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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