Fashion Support Consultant ‑ (Italian speaking) ‑ Onsite ‑ GS02

A fashion-brand customer support role handling incoming calls, emails, chats and boutique requests in Italian and English. It is an onsite position in Barcelona, Spain, on a fixed-term full-time contract with paid training and a salary plus bonus.

• Take incoming customer calls, emails, chats and voicemail and resolve demands
• Handle incoming calls from boutiques and shops
• Log call details in call management systems and resolve within SLA
• Escalate potential service issues to a Mentor
• Maintain service and product knowledge for customer applications
• Provide cover for other agents when absent
• Attend regular team meetings
• Complete administrative duties such as holiday and overtime forms

• Native level of Italian
• Fluent level of English
• Working knowledge of Windows/MS Office and IT platforms
• Good disposition for a customer service environment
• Ability to take ownership of calls through to resolution
• Good communication skills and ability to work in a team
• Logical approach to problem solving
• Ability to work on own initiative

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.