Customer Care Coordinator
On-site — Dokki, Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Dokki, Giza, Egypt
About the role
This role coordinates patient support programs from Axios International's regional office in Dokki, Giza, Egypt, helping patients enroll and receive medications and guidance. It involves patient communication, record keeping, reporting, and frequent travel to healthcare providers, pharmacies, and partner sites.
What you'll do
- Manage patient support programs with the program team
- Ensure timely enrollment of eligible patients
- Educate and coordinate with patients during enrollment
- Maintain accurate and complete patient files
- Accompany team members on visits to healthcare providers, pharmacies, or support sites
- Ensure patients receive medications efficiently
- Prepare reports on program performance and quality metrics
- Report adverse events or product complaints
What you'll need
- Degree or diploma in a medical background or social work is ideal
- 0–1 year experience in healthcare, scientific field, or NGO is ideal
- Customer service management experience
- Data monitoring and management experience is an advantage
- Logistics or supply chain coordination experience is an advantage
- Flexibility to travel frequently
- Flexibility with working hours
- Based in the regional office in Egypt
Skills
About Axios International
Founded in 1997, Axios International is a healthcare-access company that runs patient-assistance programs for pharmaceutical partners across emerging markets. Its Giza (Dokki) office hires patient-care specialists and customer-care coordinators.
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