Customer Service Representative (Bhubaneshwar Rajmahal MLCP 4th &)
ConcentrixVerified company
Bhubaneshwar Rajmahal MLCP 4th &, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bhubaneshwar Rajmahal MLCP 4th &, India
About the role
Inbound and outbound customer service role handling routine customer inquiries and resolving product or service issues. The job is based in Bhubaneshwar, India, and may include content moderation work involving sensitive or explicit material.
What you'll do
- Handle inbound and outbound customer calls
- Clarify customer requirements and provide resolutions
- Greet customers courteously and professionally
- Document and notate accounts accurately
- Offer additional products and services
- Track and retrieve information in call tracking database
- Meet contractual KPIs
- Review and moderate content if assigned
What you'll need
- Graduate or undergraduate in any discipline
- 0 to 3 years of relevant experience
- Strong computer navigation and PC knowledge
- Ability to communicate effectively
- Dependable with attention to detail
- Ability to rotate shifts
- Tolerance for repetitive work
- Ability to work independently and in a team
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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