Taking applicationsVoice Support·Posted 14h ago
CCC MPS VAS Technical Solutions Representative ‑ Italian speaker
HPVerified company
Ariana, Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ariana, Tunisia
ItalianSenior level
About the role
A full-time technical solutions representative role supporting Italian-speaking customers with complex hardware and software issues. It is based in Ariana, Tunisia and asks for roughly eight or more years of related support experience.
What you'll do
- Handle complex customer issues independently
- Resolve hardware and software technical problems
- Provide product, service, and technical responses
- Guide customers proactively to prevent problems
- Maintain trusted customer relationships
- Perform root cause analysis of outages and trends
- Coordinate departmental work and process improvements
- Mentor lower-level roles
What you'll need
- High school diploma or equivalent
- 8+ years of related work experience
- Fluent in Italian
- Experience in remote or telephone support
- Customer-facing technical support experience
Skills
Technical supportWindows operating systemsActive DirectoryMicrosoft Office 365ServiceNowITILDesktop supportHardware and software troubleshooting
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