Taking applicationsVoice Support·Posted 8d ago
Call Center Agent
Talaat Moustafa GroupVerified company
On-site — New Capital, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New Capital, Cairo, Egypt
EnglishMid level
About the role
Call center role at Talaat Moustafa Group handling client inquiries by phone, email, and chat about properties, services, and leasing. It is an on-site full-time job in New Capital, Cairo, requiring 1–2 years of customer service or call center experience.
What you'll do
- Respond to inquiries via phone, email, or chat
- Provide information on properties, services, policies, and procedures
- Guide customers through buying or leasing properties
- Resolve customer issues and document interactions in CRM
- Collaborate with sales agents and team members
- Schedule property viewings and follow up with clients
- Maintain knowledge of listings, services, and market trends
What you'll need
- 1–2 years in customer service, call center, or related field
- Strong verbal and written communication skills
- Active listening skills
- Ability to stay organized, multitask, and handle high volumes
- Familiarity with CRM or call center software is beneficial
- Positive attitude
- Problem-solving abilities
- Teamwork orientation
Skills
Verbal and written communicationActive listeningOrganization and multitaskingHigh-volume call handlingCRM or call center softwareProblem-solvingTeamworkReal estate knowledge
About Talaat Moustafa Group
Global conglomerate shaping cities, communities & hospitality destinations, rooted in 55+ years of excellence.
Real Estate10001+ employeesHQ: Dokki, Giza, Egypt
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