Taking applicationsVoice Support·Posted 4d ago
Associate Renewals Specialist
NetDocuments
USA
Pay
$29–$33.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishMid level
About the role
B2B renewals role in NetDocuments' Customer Success Renewals department, managing SaaS subscription renewals and quarterly quotas. It requires five years of renewals or customer success experience and is listed for the USA with daily hours of 8:00 am–5:00 pm Mountain Time.
What you'll do
- Manage a B2B renewal portfolio
- Meet and exceed quarterly renewal quotas
- Forecast renewal portfolio with explanations
- Build quotes and manage renewals in Salesforce
- Establish cyclical renewal relationships with customers
- Educate customers on products, pricing, and contract terms
What you'll need
- At least 5 years in SaaS renewals or customer success
- Bachelor's degree preferred
- Comfort working with numbers
- Good written and verbal communication
- Comfortable working autonomously and as part of a team
- Ability to adapt in a growing department
Skills
SaaS renewalsSalesforceForecastingB2B SaaS contract reviewUpsell/cross-sellAttention to detailWritten and verbal communicationMulti-tasking and problem-solving
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