Taking applicationsVoice Support·Posted 14h ago
Customer Support Agent (Lisbon ‑ Portugal)
DashlaneVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Lisbon, Portugal
EnglishEntry level
About the role
Customer support role at Dashlane in Lisbon handling technical B2C and B2B queries via email, chat, phone, and social media. The hybrid position requires Lisbon-based work with rotative shifts including weekends, nights, and bank holidays.
What you'll do
- Handle customer queries via phone, email, chat, and social media
- Provide technical support for account/login/billing issues
- Troubleshoot and reproduce bugs
- Escalate complex issues to Level 2 and Level 3 support
- Meet productivity and quality KPIs
- Update internal knowledge base and help centre
- Share customer feedback with product team
- Work cross-functionally with engineering, product, and QA
What you'll need
- Based in Lisbon
- 1 year of technical customer support experience
- 1+ years of online customer support in English
- Excellent spoken and written English
- SaaS or tech company experience preferred
- Zendesk familiarity preferred
- Troubleshooting web apps, mobile apps, local software, and web extensions
- Experience managing support tickets through the full lifecycle
Skills
Technical customer supportTroubleshootingZendeskSaaS supportTicket managementB2B supportKnowledge base contentEnglish communication
Benefits
Health insurancePaid time offFlex benefitsPaid parental leaveMental health supportDonation matchingTeam building and social events
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