Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative ‑ Berlin
DoctolibVerified company
Berlin, Germany
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Berlin, Germany
GermanEnglishEntry level
About the role
A Berlin-based hybrid customer service role at Doctolib, acting as first point of contact for medical practices and clinics by phone and email. It combines customer support with technical troubleshooting and requires fluent German plus good English.
What you'll do
- Be first point of contact for practices, MVZ and clinics by phone and email
- Support practice teams using Doctolib and clarify technical questions
- Connect internal teams and external partners for complex concerns
- Advise customers and help improve processes
What you'll need
- Fluent German (C1)
- Good English (B2)
- Basic technical understanding of digital tools and software
- Strong communication skills
- Attention to detail and willingness to learn
Skills
Technical supportCommunicationCRM/ticket systemsDigital toolsAttention to detailGerman healthcare knowledge
Benefits
Paid time offHealth insuranceFlexible hoursWork abroad 10 days a yearCompany pension schemeParental leave supportMental health and coaching sessionsMeal vouchers
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