Taking applicationsVoice Support·Posted 19h ago
Account Manager ‑ UK/I
Elevenlabs
Ireland, UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Ireland, UK
EnglishSenior level
About the role
Account Manager role for the UK and Ireland region at ElevenLabs, owning customer success and commercial outcomes for B2B SaaS and AI customers. It requires 5+ years in customer success or technical account management, fluent English, and UK/Ireland market experience.
What you'll do
- Run customer onboarding, enablement, and growth
- Advise customers on production deployment
- Analyze usage and performance data
- Own Gross Revenue Retention and Net Revenue Retention
- Identify and close cross-sell and expansion opportunities
- Own renewals and upsells end to end
- Work with Sales, Engineering, and CS leadership
What you'll need
- 5+ years Customer Success, Account Management, or Technical Account Management experience
- Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
- Proven experience owning a defined book of business
- Fluent in English
- Experience working across the UK and Ireland market
- Familiarity with building and deploying AI agents
- Familiarity with API integrations and SDKs
- Experience driving revenue outcomes and owning a quota
Skills
Customer SuccessAccount ManagementTechnical Account ManagementB2B SaaSAI/ML productsBook of business managementAPI integrations and SDKsRevenue retention and expansion
Benefits
Annual learning and development stipendAnnual social travel stipendAnnual company offsiteMonthly co-working stipendCareer growth opportunities
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.