Advisor I, Customer Service Telesales‑ Indo

Customer service telesales advisor handling inbound and outbound calls for client products and services. The role is based in Yogyakarta, Indonesia, with rotating shifts as needed and no salary stated.

• Handle inbound and outbound customer calls
• Clarify customer requirements and resolve routine problems
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Offer additional products and/or services
• Track and retrieve information in call tracking database
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate written and verbally
• Dependable with attention to detail
• Ability to multi-task and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.