Technical and Customer Experience Advisor ‑ Work From Home ‑ Canada
TranscomVerified company
Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Czechia, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Venezuela, Vietnam
Pay
$13.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Czechia, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Venezuela, Vietnam
Open to people in the United States
About the role
Transcom is hiring remote Technical and Customer Experience Advisors to take high-volume inbound calls for a telecommunications client, troubleshooting smartphones, tablets and computers and helping with account, enrollment and billing questions. The role is full-time work-from-home with equipment provided, starting pay of $19.50 CAD plus monthly performance incentives and paid vacation.
What you'll do
- Take high-volume inbound calls from customers
- Answer questions about products and services
- Troubleshoot technical issues on smartphones, tablets and computers
- Help customers enroll in or cancel a service
- Assist with account questions and disputing charges
- Navigate multiple applications to research solutions
- Provide step-by-step instructions with accuracy and timeliness
- De-escalate frustrated customers and resolve conflict
What you'll need
- At least 18 years old
- High School Diploma or equivalent
- Pass a criminal background check
- Full-time work week of 35-44 hours, overtime as needed
- 100% strict adherence to assigned schedule
- Availability for evenings, weekends and holidays
- Type at least 30 wpm; strong computer knowledge
- Excellent English written and verbal communication
Skills
Benefits
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