Customer Service Team Manager
AmazonVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Amazon is hiring a full-time Customer Service Team Manager in Cairo to lead about 20 associates and own team performance and customer satisfaction. The role focuses on people management, process improvement, and site-level initiatives, and requires fluent English.
What you'll do
- Lead and develop a team of 20 associates
- Manage team performance and evaluation
- Drive continuous improvement projects
- Interview, train, and motivate employees
- Mentor new managers and develop associates
- Communicate policies and ensure compliance
- Achieve performance goals and service levels
- Act as second in line to Operations Managers
What you'll need
- Leadership and people management in customer service or customer-facing roles
- Fluent in speaking, writing, and reading English
- Problem solving for customer queries or internal process issues
- Experience implementing process improvements
- Preferred: coaching and developing others in a leadership role
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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