Customer Service Advisor ‑ Digital Intake San Lazaro 2025

A full-time customer service advisor role based in Manila, Philippines, handling inbound and outbound calls plus internet inquiries to resolve routine product or service issues. It is an entry-level position with rotating shifts; the posting does not indicate remote work or eligibility outside the Philippines.

• Handle inbound calls, outbound calls, or internet inquiries
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Offer additional products and/or services
• Track and retrieve information in a call tracking database
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt quickly
• Ability to rotate shifts as needed
• Courteous with strong customer service orientation

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.