Customer Service Specialist (Remote Victoria)
ConcentrixVerified company
Remote Victoria, Australia
Pay
$19/hr
Job type
Full-time · Remote
Hours
APAC hours
Location
Remote Victoria, Australia
About the role
This is a full-time remote customer service role handling high-volume inbound calls about financial and government matters for an Australian federal department. It requires Australian citizenship, living within 50km of Melbourne CBD, and passing police and government security checks.
What you'll do
- Handle high-volume inbound calls on financial and government matters
- Follow strict scripts and compliance guidelines
- Apply financial literacy to guide customers accurately
- Maintain professionalism across conversation types
What you'll need
- Australian citizenship required
- Within 50km of Melbourne CBD
- Police and Government Security checks
- Professional experience with accuracy, compliance, or financial concepts
- Reliable home internet min. 50Mbps download / 20Mbps upload
- Private workspace
- Must be 18+
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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