Taking applicationsVoice Support·Posted 14h ago
Corporate Service Centre Agent ‑ French Speaking
DeliverooVerified company
Paris, France
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Paris, France
EnglishFrenchMid level
About the role
A corporate service centre agent for Deliveroo for Work, split between client care and commercial account management for corporate clients, mainly in the French market. The role is hybrid in Paris, requires fluent English and French, and involves onboarding, queries, escalations, upselling, and account growth.
What you'll do
- Guide new clients through onboarding
- Handle account queries by email and telephone
- Resolve escalations and maintain client satisfaction
- Support account managers with reporting, auditing, and data entry
- Manage SMB accounts and identify upselling opportunities
- Track spend, engagement, renewals, and retention risks
- Cover shift work for UAE, Italy, France, and Belgium clients
- Educate clients on the platform
What you'll need
- Fluent English and French
- Customer service and account management experience
- Commercial awareness and upselling confidence
- Strong Excel skills
- Excellent verbal and written communication
- Problem-solving and thinking on your feet
- Adaptability to day-to-day challenges
- Experience using AI tools
Skills
Customer serviceAccount managementUpsellingExcelCommunicationProblem-solvingClient onboardingAI tools
Benefits
Health insurancePaid time offParental leavePensionWell-being benefitsCharity time off
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