Travel Advisor – Spanish Bilingual Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A bilingual Spanish/English travel advisor role in Cairo handling inbound and outbound calls, chats, and emails for a global travel account. It offers a 10,000 EGP monthly program allowance, transportation, medical and social insurance, and hands-on GDS experience.
What you'll do
- Handle inbound and outbound calls, chats, and emails in Spanish
- Assist customers with inquiries, order processing, troubleshooting, and guidance
- Resolve customer issues with patience and professionalism
- Meet contractual KPIs
- Document customer accounts accurately
- Build product and service knowledge
- Identify opportunities to offer additional products or services
- Collaborate with a bilingual team to meet service goals
What you'll need
- Spanish B2 and English B1, written and verbal
- High school diploma
- Call center or customer service experience is an advantage
- Excellent communication and customer engagement skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and prioritization skills
- Basic computer skills and system navigation
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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