Customer Advisor ‑ Technical Support ‑ Agadir ‑ French / English
ConcentrixVerified company
Agadir, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Agadir, Morocco
About the role
Technical customer advisor role in Agadir handling inbound calls and resolving technical issues for French- and English-speaking customers. It offers language and performance bonuses, health insurance, transport, gym access, and possible telework after an integration period.
What you'll do
- Handle incoming calls
- Answer customer questions
- Resolve technical issues
- Analyze customer needs
- Guide users to solutions
- Follow up rigorously
- Use provided tools and technologies
What you'll need
- Fluent in French and English
- Excellent communication skills
- Solid technical aptitude
- Understanding of digital tools and technical systems
- Curiosity to learn new technologies
- Structured and proactive approach
- Organized and autonomous
- Ability to manage priorities under pressure
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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