Taking applicationsVoice Support·Posted 15h ago
Overnight Customer Experience Representative, Advanced Services
RobinhoodVerified company
Chicago, IL, United States
Pay
$33–$40/hr
Job type
Full-time · On-site
Hours
US hours
Location
Chicago, IL, United States
Open to people in the United States
EnglishMid level
About the role
Overnight customer experience role at Robinhood handling complex options and margin trading issues for active traders. Requires Series 7 and 63 licenses plus prior financial-services customer support and trader or trade-desk experience, with US office-based onboarding before remote overnight shifts.
What you'll do
- Resolve complex customer issues
- Support ASAT and QA initiatives
- Develop options and margin expertise
- Escalate customer insight trends
- Contribute to knowledge base and training
- Handle escalated customer issues
- Provide Event Contracts support after Series 3
- Participate in process improvements
What you'll need
- 3+ years financial services customer experience
- 1+ year active trader or trade desk
- Active Series 7 & 63
- Series 3 & 4 a bonus
- Cross-functional collaboration
- Escalated customer handling
- Familiarity with Salesforce or CRM tools
- Enthusiasm for fintech and markets
Skills
Options and margin tradingCustomer issue resolutionDe-escalationCRM tools (Salesforce)Data analyticsCross-functional collaborationFinancial markets knowledge
Benefits
Paid time offHealth insurancePerformance bonusCareer growth401(k) matchingEquity ownershipLifestyle walletPaid parental leave
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