Customer Service Representative (Bilingual: Italian/English) ‑ Amman
ConcentrixVerified company
Amman, Jordan
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Amman, Jordan
About the role
Bilingual Italian/English customer service representative role in Amman, Jordan, handling inbound and outbound calls and resolving routine customer product or service issues. It is an entry-level Advisor I position that prefers three to six months of relevant experience and requires rotating shifts as needed.
What you'll do
- Handle inbound and outbound calls
- Resolve routine customer problems
- Clarify customer requirements
- Document accounts accurately
- Offer additional products or services
- Track information in call tracking database
- Respond to customer inquiries
- Improve customer satisfaction and business performance
What you'll need
- Bachelor's degree or diploma
- Three to six months relevant experience preferred
- Bilingual in Italian and English
- Strong computer navigation and PC knowledge
- Courteous customer service orientation
- Effective written and verbal communication
- Dependable with attention to detail
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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