Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative ‑ Logistics / B2B (Remote) | Mexico
HireHawkVerified company
Mexico
Pay
$7.5–$8/hr
Job type
Full-time · Remote
Hours
US hours
Location
Mexico
EnglishEntry level
About the role
A remote customer operations coordinator role for a New York-based business, focused on accurate order entry, pricing validation, and later customer email and call support. It is open only to candidates living in Mexico and requires advanced English plus strong numerical accuracy.
What you'll do
- Enter and review sales orders
- Validate customer pricing, costs, and freight charges
- Identify pricing and order discrepancies
- Perform basic business calculations
- Investigate inconsistent information and escalate issues
- Maintain accuracy with high volumes of data
- Support customer inquiries by email
- Handle occasional inbound and outbound calls
What you'll need
- Previous customer service or operational support experience
- Advanced English proficiency
- Strong numerical skills
- High accuracy and attention to detail
- Ability to investigate unusual figures
- Professional written communication
- Confidence asking questions
Skills
Order processingPricing validationBusiness calculationsAttention to detailData accuracyWritten communicationCustomer supportERP/order management systems
Benefits
Structured onboardingRemote workLong-term contractRemote professional support
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