English Customer Support representative

English customer support role handling inbound and outbound phone, email, and chat interactions for TP in Cairo. It is a full-time on-site position requiring English communication, troubleshooting, and rotating shifts.

• Handle inbound and outbound customer interactions via phone, email, chat, and other channels
• Address inquiries and provide product or service information
• Resolve issues and escalate complex cases
• Document interactions and follow established procedures
• Maintain service-level targets
• Collaborate with team members and supervisors
• Adhere to quality and compliance standards
• Contribute to continuous improvement of customer satisfaction

• Strong customer support and customer service skills
• Focus on customer satisfaction
• Excellent English communication, spoken and written
• Troubleshooting ability
• Basic computer literacy
• Familiarity with CRM or ticketing systems
• Ability to work on-site in Cairo, Egypt
• Availability for rotating shifts if required

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.