Customer Service Advisor ‑ Eton 2026

A full-time customer service advisor role in Quezon City, Philippines, handling inbound and outbound calls plus internet inquiries to resolve routine customer issues. It is an entry-level call-center position with rotating shifts and a focus on meeting KPIs and customer satisfaction.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers professionally
• Maintain basic product and service knowledge
• Document and retrieve information in call tracking database
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.