Taking applicationsVoice Support·Posted 14h ago
Billing Support Specialist (New York Office)
AircallVerified company
New York Office, United States
Pay
$32–$36/hr
Job type
Full-time · On-site
Hours
Flexible
Location
New York Office, United States
Open to people in the United States
EnglishEntry level
About the role
A billing support role in Aircall's Finance team, handling customer billing and payment inquiries and maintaining accurate account balances. It is a hybrid New York office position with a stated base salary range and optional Spanish, French or German language skills.
What you'll do
- Resolve billing and payment inquiries
- Assist customer-facing teams with invoicing, subscriptions, and payment management
- Maintain accurate customer account balances
- Collaborate with Accounts Receivable and Cash Collection teams
- Build professional relationships through billing support
- Develop knowledge of Aircall’s billing and payment processes
What you'll need
- First experience in B2B SaaS customer support or relevant experience
- Excellent written and verbal communication skills
- Experience with CRM, ticketing tools and support systems
- Strong technical aptitude
- Analytical mindset and curiosity to investigate complex inquiries
- Strong time management and prioritization skills
- High empathy and customer orientation
- Ability to multitask across platforms and communication channels
Skills
Billing and payment supportB2B SaaS customer supportCRM and ticketing toolsTechnical aptitudeAnalytical investigationTime managementCross-functional collaborationMultilingual communication
Benefits
Career growthWork-life balanceCompetitive salary package and benefitsMulti-cultural environmentFast-learning environment
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