Customer Service Advisor – French Speakers ‑ Alexandria
ConcentrixVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
Customer service advisor role in Alexandria, Egypt, handling inbound and outbound customer support by phone, email, and chat for French and English speakers. The job is on-site and offers medical and social insurance, transportation, and a fast track for promotion within six months.
What you'll do
- Provide customer support via phone, email, and chat
- Assist with inquiries, order processing, and troubleshooting
- Handle customer issues professionally
- Meet contractual KPIs
- Document customer interactions accurately
- Identify opportunities to offer additional products or services
- Build product and service knowledge
- Collaborate with team to achieve performance goals
What you'll need
- Proficiency in French and English, written and verbal
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and prioritization skills
- Basic computer skills and system navigation
- Ability to work independently and in a team
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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