Customer Service Agents ‑ Trilingual ‑ Queretaro

Customer service advisor handling inbound and outbound calls or internet contacts to resolve routine product and service problems. The full-time role is based in Santiago de Querétaro, Mexico, requires intermediate-to-advanced English, and offers monthly performance incentives.

• Interface with customers via inbound calls, outbound calls, or the internet
• Provide customer service support
• Resolve routine problems regarding client products or services

• Intermediate-Advanced English level
• High School diploma or equivalent required
• 6 months minimum call center customer service experience desired
• Courteous with strong customer service orientation
• Ability to work under constant changes
• Strong computer navigation skills and PC knowledge
• Shift rotation capability as needed
• Ability to communicate effectively in writing and verbally

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.