Taking applicationsVoice Support·Posted 5d ago
Account Manager ‑ Japan
Elevenlabs
Japan
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Japan
EnglishSenior level
About the role
Account Manager for Japan at ElevenLabs, partnering with enterprise customers to deploy and scale conversational AI agents and drive account expansion. It requires 5-7 years of B2B SaaS customer success or account management experience in Japan, plus hands-on work with AI agents, APIs, and SDKs.
What you'll do
- Advise on agent design, personas, conversation flows, tool integrations, and voice customization
- Guide customers through deploying and scaling agents across web, mobile, and telephony
- Integrate agents with existing data sources and systems
- Analyze agent performance data and conversational logs
- Own expansion outcomes and net revenue retention across enterprise accounts
- Identify expansion opportunities and drive cross-sell through deeper agent usage
- Partner with Sales, Engineering, and Customer Success
What you'll need
- 5-7 years of Customer Success or Account Management experience in Japan
- Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
- Familiarity with building and deploying AI agents
- Familiarity with API integrations and SDKs
- Experience owning a revenue quota and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Strong understanding of the Japan market landscape and cultural nuances
Skills
B2B SaaS customer successAccount managementAI agent deploymentAPI integrationsSDK knowledgeRevenue quota ownershipCross-sell and expansionJapan market knowledge
Benefits
Career growthLearning & development stipendSocial travel stipendAnnual company offsiteMonthly co-working stipend
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