English Customer Service – Medical Account (B2/C1)
AloricaVerified company
On-site — Sheikh Zayed, Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sheikh Zayed, Giza, Egypt
About the role
This is an on-site, full-time customer service role for a medical account in Sheikh Zayed, Giza, Egypt. It involves handling patient and provider calls, verifying account details, and answering benefits, billing, and basic treatment questions within set protocols.
What you'll do
- Respond to patient and provider calls
- Verify account information
- Clarify benefits, billing, and basic treatment questions
- Document cases and update customer records
- Follow established workflows to resolve issues
- Collaborate with internal teams
- Meet service levels and customer satisfaction targets
What you'll need
- English at B2/C1 level
- Foundational medical terminology knowledge
- High school diploma, university degree, or ongoing university education
- Customer service orientation
- Resilience under pressure
- Comfort with computer-based work and CRM systems
- Confidential handling of customer information
Skills
Benefits
About Alorica
Alorica is a global CX company with about 100,000 employees in 17 countries supporting 250+ brands in 75+ languages. Its Egypt contact center in Sheikh Zayed City (Giza) hires English-speaking agents for airline, healthcare, hospitality and premium accounts plus QA, workforce and leadership roles.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.